A prescriber has not received their Experian Identity Proofing (IDP) letter, what are the next steps?

If the prescriber does not receive the letter within 10 business days after completing Identity Proofing (IDP), please do the following so that we can help you more quickly:

1. Find out the approximate date that the prescriber completed Identity Proofing
2. Find out from the prescriber the city & state of the address at which they are expecting to receive the letter
3. Create a help desk ticket and please include:
   1. ClinicianID of the Provider
   2. City and State at which the provider had expected to receive the letter.
   3. Approximate Date that Identity Proofing was completed

We will review this information and compare it to the address to which the letter was sent.  If it was sent to a different city & state, we will ask you to ask the provider whether they can receive mail at the city and state of the address to which it was sent and then go from there.

If it was sent to the correct location and it has been more than 10 business days, we will ask Experian to resend the letter.