I have a script(s) with transmission errors stating, “Message type not supported by sender”. What does this mean?

There are two reason why this might occur.

1. If you have not used the ShareNote eRx system in some time, it will set your account to inactive which will cause this message to occur.
2. If you have not completed Identity Verification and are trying to prescribe controlled substances.

Both are security features in place to protect the prescriber. Please send us a Help Desk ticket and let us know that you’re receiving this message so that we can get your account reactivated.