I see a red “X” or nothing at all when I add my signature via a Topaz Signature Pad. What is wrong?

Due to recent updates to Microsoft Windows, ShareNote can no longer support the Topaz Sig Pads via our Help Desk. You may continue to troubleshoot the signature pad by uninstall/reinstalling the software, or by trying to use the signature pad on a computer running Windows 7 or lower, with Micrsoft Internet Explorer.

ShareNote now allows signatures via the touchpad or mouse without any type or signature pad needed. ShareNote also supports a Sigtel signature pad, which is available for purchase through ShareNote, if so desired. Please contact us via the Help Desk or at 336-793-0622.