How do I submit corrected claims?

  1. Click on Note Center from the main menu.
    1. Locate the Notes that have the error and correct the notes.
    2. From Note Center, click on View Payment History for the note.
    3. Select and Copy the Trans ID.
  2. Click on Managers >Direct Billing >Transaction History from the main menu.
    1. Paste Trans ID into the Search field, click Search button.
    2. Once the transaction appears in the results, click on “VIEW”.
    3. The ICN Number field is prepopulated, if not manually type in the ICN number for the claim found on the paper remittance.
    4. Click “Update ICN” button.
    5. Click the checkbox on the left to select the claim.
    6. Select Status should be changed to: Corrected/Billable.
    7. Click on Update Billing Status button.

To work on the denials for one client at a time:

  1. Click on Managers > Direct Billing > Billing Claims Search from the main menu.
  2. Enter in a Date Range and one of the following:
    1. Claim ID
    2. Client ID
    3. Policy Number
  3. Update ICN numbers and the Billing Status for all of the client denials here.

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