No, you do not need this information. ShareNote.com provides a secure token which will log in the prescriber to the electronic prescription system without the prescriber having to input a username or password. If you are presented with a challenge to submit a username and password, please close the DoseSpot window and reconnect by clicking […]
Category Archives: FAQ
What Patient/Client Information is Required?
There is a certain subset of information that our electronic prescription system requires in patient/client details before the patient/client information can be sent into our electronic prescription system. The information requested is: First Name Last Name Home Address Home City Home State Home Zip Code Home Phone Date of Birth Once all of this information […]
Why do I have to present a credit card to begin my identity verification?
The prescriber’s credit card is run through Experian (a credit reporting agency) to verify that they are who they are and that their information matches up with the information on the credit card/report. The card is not charged nor is it kept on record by ShareNote, DoseSpot, or Experian. It is solely used as a […]
I have a script(s) with transmission errors stating, “Message type not supported by sender”. What does this mean?
There are two reason why this might occur. If you have not used the ShareNote eRx system in some time, it will set your account to inactive which will cause this message to occur. If you have not completed Identity Verification and are trying to prescribe controlled substances. Both are security features in place to […]
A prescriber has not received their Experian Identity Proofing (IDP) letter, what are the next steps?
If the prescriber does not receive the letter within 10 business days after completing Identity Proofing (IDP), please do the following so that we can help you more quickly: Find out the approximate date that the prescriber completed Identity Proofing Find out from the prescriber the city & state of the address at which they […]
What is the Experian IDP (Identity Proofing) letter sending process?
The Experian IDP letter should be delivered to the prescriber’s home address of record (confirmed address entered during IDP) within 10 business days after the prescriber has successfully completed IDP. The Experian IDP letter is mailed out by Experian on the business day after the prescriber completes Identity Proofing (IDP) using the United States Postal […]
How do I complete Identity Proofing so that I can prescribe controlled substances?
As a reminder, as soon as you are signed up for electronic prescriptions in ShareNote, you can electronically send NON-CONTROLLED SUBSTANCE prescriptions and you can print off CONTROLLED SUBSTANCE prescriptions. You will have to complete the Identity Proofing process to be able to electronically send CONTROLLED SUBSTANCES. Upon sign-up, you received a message in the […]
I received a new phone. How can I activate the two-factor verification on my new phone?
There are two parts to this process: Deactivating the old CREDENTIAL ID, Activating the new CREDENTIAL ID. We have a document that outlines this process which you can download here: https://www.sharenote.com/downloads/DoseSpot_EPCS_NewPhone_Symantec.pdf. As always, if you need assistance with this, please feel free to create a support ticket with us in the ShareNote Help Desk.
How do I apply my signature to multiple notes?
In order to sign multiple notes, you must: Pull up all the locked notes that you want to sign in the Note Center > Note Listing. Put a check in the box to the left of the notes that you wish to sign. Scroll to the bottom of the list and click View All Checked […]
I’m unable to create a BIRP/PIE/UNI note because ShareNote is saying that the date and time overlaps with another client. (Location User)
This message means that there is either a note for the same consumer for the same time done by another staff, or that there is another note done by you for the same time. You will have to speak with your supervisor/administrator to clarify the situation and correct it so that you can submit your […]
